Étude :-Les conducteurs de véhicules électriques pour la première fois sont très satisfaits des véhicules

KEYWORDS SATISFACTION DU CLIENT SVE PUISSANCE JD

Feb. 1, 2021—A study from J.D. Power shows consumers who switched to an electric vehicle for the first time have been very satisfied overall with the switch.

According to the study, new EV customers gave their first electric vehicle a rating of 754 out of 1,000 on average, which is comparable to the average of 766 that "BEV veterans" give their vehicles. 

Selon un communiqué de presse, l'étude évalue 10 facteurs, allant de l'autonomie de la batterie et du plaisir de conduire aux caractéristiques de sécurité et à la qualité du véhicule.

"Making the initial leap of faith into owning a BEV is proving to be very satisfying," said Brent Gruber, senior director of global automotive at J.D. Power. "We know from our research that many consumers have concerns during the purchase consideration process with aspects like battery range and vehicle charging. However, once someone has purchased a BEV, they're pretty much hooked."